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Visit the frequently asked questions
Oppaca is a printing and graphics workshop, which aims to spread the quality and excellence of adhesive labels and personalized packaging, through the most modern digital channels.
Do I have to register on Oppaca?
Yes, registration is required to avail of our services. However, you can still create a Quote without being registered and only register down the road if you decide to complete the purchase. You will only be asked for an e-mail and a password, you can enter the other data at the time of payment.
How can I register my account?
To create an account, click on the little man in the menu at the top right. Enter your email and password and that's it. You will give us billing and shipping information each time you proceed with an order. No other data other than e-mail and password will be saved on your account, so you will be able to enter new billing and shipping information every time.
I forgot my password. How can I get it back?
If you don't remember your password click on Forgot Password? in the Login window. Enter your account email address and we'll send you a link to reset your password.
Can I delete my account?
How can I get a quote?
On our site you can get real-time quotes for each product available in our catalog. The procedure is very simple, just enter the product page and through our calculator you can enter all the information you need to get a personalized quote based on your needs. The calculation of the estimate does not imply any obligation to purchase.
Can i save my shopping cart?
How can I place an order?
Once you have completed the quote you will need to add it to the cart. At this point you will be able to proceed with the order or continue shopping. We remind you that registration on the website is required to complete the order. Keep in mind that if you need to print multiple references with the same characteristics, you can create a single quote. You can establish the number of references and the total quantity of the order in the quote stage. Subsequently, at the time of the order you will be asked to enter a quantity and upload a graphic file for each requested reference. To complete the order, simply click on Proceed with your order, you will be redirected to an order summary page, where you will be prompted to enter your billing and shipping details and the payment method you prefer.
Where can I see my order?
Once the order is complete, you will be able to view a brief summary in your account area. To access the area click on the little man in the menu at the top right.
How can I check on the status of my order?
We will take care to keep you updated about the status of your order. After placing your order, you will receive a confirmation email, your files will be processed and you will be contacted by our pre-press department for the approval of the final drafts. Once confirmed, it will go into production and you will be informed about the shipping date. We will email you the tracking number to track your order once it has been shipped. For any doubts contact firstname.lastname@example.org.
Can I modify or cancel my order?
Once you have made a quote and placed it in the cart, you can modify or cancel it at any time. On the Cart summary page you will find a Remove order button associated with each quote. Once the payment has been made, it will no longer be possible to change the order. For any problem contact us at email@example.com.
Where can I upload my graphic file?
Once the quote has been made and added to the cart, you can upload your graphic file or files by accessing the Cart summary page from the menu at the top right. You can only upload files in .pdf format, preferably vector files. Remember that during the quote phase you will be asked for the number of references; it will be necessary to upload 1 file for each reference.
I uploaded the wrong file, Can I replace it?
When adding the quote to the cart, you can replace the file by clicking the upload button again until you decide to proceed with the order. If you already uploaded a file, your button will be green and will show Completed, just click and replace the file by choosing one from the system window. Remember that once you have made your purchase, you will no longer be able to change your graphic file, for any problem please contact our Prepress department at firstname.lastname@example.org
I need corrections / changes on my file, what can I do?
During the quote stage, you can request the help of our Prepress department by adding the option Check the file with an operator. By choosing this option you will be asked to notify us of any corrections or changes to be made, through a notes field that will appear on the Cart summary page. After the prepress phase we will send you a link for approval.
I don't have a graphic file, can I request one?
During the quote stage, it is possible to request a graphic deisgn from our designers by adding the Request a design option to the order. You will be contacted to understand your needs and formulate a graphic design quote. Together we will understand how to proceed. For any information contact email@example.com.
How to set up the graphic file?
Make your graphic file perfect thanks to these small tricks:
Send us your graphic file in PDF, it is our preferred format.
Take care to set the right color mode for printing, that is CMYK, which allows you to manage process colors and Pantone colors, without entering color profiles. To ensure the reproducibility of some Pantone colors, we convert them to six colors for free.
Resolution and images
The images must be in TIFF, PSD (Photoshop) or JPG format with any color method - the recommended one is CMYK - but do not use RGB, a method used for the web that does not guarantee excellent printing quality. Also remember that the minimum resolution of images for printing must be 300dpi, while in the case of black line TIFF images it must be 1200dpi.
Convert all texts to paths to avoid conversion problems. The minimum font size we recommend is 4 pt to ensure legibility.
Use opaque white on special substrates such as metallized and transparent materials. On metallized materials, the parts where the white ink called White will be present will appear completely opaque, while where printing is not foreseen, it will be metallized. The same applies to transparent media, to obtain a totally covering effect under the graphic elements it is necessary to insert a level of White.
Is my file checked by an operator?
Of course, a basic check is carried out on all uploaded files by one of our operators, regarding the format and color method. Further more accurate checks are carried out only if the Verify file with operator option is added in the quote stage. Any corrections and changes will only be made with this option. If your file is incorrect, but you did not choose the Verify file with operator option, we will ask you to send a new one in accordance with your order.
Can I check the file before printing?
All graphic files are processed by one of our operators who prepares a pre-press draft, which will be sent to you by e-mail for approval. The last word is yours, we will not go to print without your Ok. It is advisable not to delay approval, as the shipping date is recalculated upon confirmation of the softproofs. Any delays could postpone the requested delivery date.
Which payment methods are accepted?
Various payment methods are available on our site. The payment of the order can be made via Paypal, Credit Card or Bank Transfer. For more information, see our Payment Methods section.
Can you send me an invoice for my order?
Once the purchase and payment have been completed, your invoice will be issued automatically and will be sent by e-mail. Therefore, do not forget to enter correct billing information when ordering. For any questions please contact us firstname.lastname@example.org.
Can I change the billing address?
The billing address will be requested at the time of the order, before making the payment. Each time you place an order you can indicate a different billing address. To change the billing address once the payment has been made, it is necessary to contact our customer service at email@example.com. Please note, however, that it will not be possible to change it if your invoice has already been issued.
Can I indicate multiple delivery addresses in a single order?
It is not possible to insert multiple delivery addresses in a single order through the website, however if you need it you can request it by e-mail at firstname.lastname@example.org or place multiple orders and indicate a different delivery address to each one.
Can I change the delivery address of an order already placed?
It is not always possible to change the delivery address on an order that has already been placed, but we will do everything in our power to satisfy you. We will check with our couriers if it is still possible to change the delivery address; contact us on email@example.com.
Which shipping companies do you use and what are the delivery times?
We currently ship with TNT, DHL and GLS. The choice of the shipping company is made by our administration based on various factors, therefore it is not possible to indicate preferences when ordering. Since the shipment is entrusted to the shipping compan, the approximate delivery times are: 1/2 working days for shipments to Italy, 3/4 working days for shipments to the islands (Italy), 2/3 working days for shipments to Europe. For more information see the Shipping page.
Which countries do you deliver to?
We deliver throughout Italy, Europe and the United States of America, but if you are in other countries we will understand how to reach you.
Can I track my order?
When your order is shipped you will receive an e-mail with instructions to track your package. You can check the status of your shipment directly from the shipping company's website, which will be indicated to you together with the tracking number.
Are the delivery dates guaranteed?
Respecting the promised delivery dates is important to us. To achieve this, we need your cooperation. Requested delivery dates can be met if the file is uploaded and approved within the specified timeframe and if the file suits the printing requirements. Nonconformity may cause delays beyond the requested delivery date.
Can I request a printing proof?
Yes, it is possible to request a printing proof. Click on the following link and open the dedicated page.
Do you have samples?
Yes, we have created samples that will allow you to see and touch the materials and the finishings with your own hands to perceive the quality of our products. Visit the Sample page.
What is meant by Reference?
In typographical jargon, Reference means the graphics that will be printed. For example, an order of 1000 labels can include 2 references: 500 will be printed with one graphic and the other 500 with another. You can place a total order of several products that have the same characteristics to reach a higher quantity and save money, going to indicate that there are more references. The exact number of references will be requested from you during the quote stage.
Is there a minimum order quantity?
There is no minimum order quantity, but the higher the quantity, the greater the savings.
Where can I find more information on Substrates and Finishings?
On each product page you will find an explanatory text regarding all the supports and recommended finishings. Consult it to find out more and if you are not convinced, order our Samples or request a personalized one to touch the materials. Furthermore, if you have any questions, do not hesitate to contact us on firstname.lastname@example.org.
Why are some finishings not available for some substrates?
For each substrate we want to recommend the finishings that allow an optimal aesthetic result. For this reason not all finishings are available for all substrates.
Are the finishings tools subject to a fee?
No, on our website the tools are free.
Are Oppaca products suitable for contact with food?
Unfortunately, not all of our substrates are compatible with direct food contact. For more detailed information, contact us at email@example.com.
What can I do if I am not satisfied with my order?
We are very sorry if the order did not meet your expectations. Contact us and tell us the order number and the type of problem you encountered. We will do everything in our power to resolve the problem promptly. It is not necessary to return the goods and in the event that we need to carry out a check, we will notify you. Refunds are available only in exceptional cases: we prefer to solve the problem and make you satisfied with your product and our work.
Why choose Oppaca?
Our values and benefits
We will make your product unique
For us, the label and packaging are the communicative essence of a product and its brand. With us you can print adhesive labels and packaging directly from your home, which will help your product and your brand to stand out.
Your satisfaction is ours too. We do our utmost so that you can create the label and packaging of your dreams.